Help Center
Get the support you need to succeed on your keto journey
Choose Your Support Option
Live Chat
Chat with our support team in real-time
Mon-Fri, 9AM-6PM PST
Common Support Topics
1Account & Login Issues
- Can't log into my account
- Forgot password reset
- Account verification problems
- Changing email address
2App Features & Usage
- How to track meals effectively
- Setting up daily goals
- Using the recipe database
- Earning coins and rewards
3Technical Issues
- App crashes or freezes
- Syncing problems across devices
- Notification settings
- Performance issues
4Billing & Subscriptions
- Managing premium subscription
- Billing questions
- Refund requests
- Upgrading or downgrading plans
Need Immediate Help?
If you're experiencing a critical issue, our priority support team is standing by
Our Support Hours
Live Chat
Monday - Friday
9:00 AM - 6:00 PM PST
Phone Support
Monday - Friday
10:00 AM - 5:00 PM PST
Email Support
24/7 Submission
Response within 24 hours
Self-Service Resources
Knowledge Base
Browse articles and tutorials for common questions
Community Forum
Connect with other users and share tips
Video Tutorials
Watch step-by-step guides for app features